Shipping & Exchange Policy
Introduction
At Virtued Eduversity, we aim to ensure fast, secure, and hassle‑free delivery of physical certificates, learning materials, and merchandise. This Shipping & Exchange Policy outlines delivery timelines, shipping methods, and exchange guidelines.
Shipping Methods
We offer the following delivery modes depending on your location:
- Standard shipping (Domestic)
- Express courier service
- International shipping
- Digital delivery (for soft copies only)
Estimated Delivery Time
Delivery timelines may vary by region:
- Domestic orders: 4–7 business days
- Express shipping: 2–3 business days
- International orders: 7–14 business days
Delays may occur during holidays or due to courier‑related issues.
Tracking Your Order
Once shipped, you will receive a tracking ID on your registered email or phone number. You can use this ID to track real‑time delivery status.
Exchange Policy
You may request an exchange under the following conditions:
- Wrong item delivered
- Physical damage during shipping
- Incomplete package received
To qualify for an exchange, you must notify our support team within 48 hours of delivery.
Non‑Exchangeable Items
The following items cannot be exchanged:
- Digital products (certificates, e‑modules, downloads)
- Items used, damaged after delivery, or altered
- Services already consumed or activated
How to Request an Exchange
Provide the following details to initiate an exchange:
- Your name and contact number
- Order ID or invoice number
- Issue description
- Clear photos of the item (if damaged or incorrect)
Send your request to: virtuededuversity@gmail.com
Contact Us
For any shipping or exchange‑related questions, contact:
Email: virtuededuversity@gmail.com
Address:
128 City Road, London, United Kingdom, EC1V 2NX