Cancellation & Refund Policy

Introduction

At Virtued Eduversity, we aim to deliver a smooth learning and service experience. This Cancellation and Refund Policy explains how refunds work for our accreditation, training, certification, and digital learning services.

Eligibility for Refunds

Refunds may be approved under the following conditions:

• The request is submitted within the specified refund period for the purchased service.
• No certificate, accreditation, or digital asset has been issued or downloaded.
• The service has not been excessively used or accessed.
• Technical issues that prevent access and cannot be resolved by our support team.

Non-Refundable Items

Certain services cannot be refunded, including:

• Accreditation already processed or delivered.
• Certificates already issued.
• Completed digital course modules.
• Downloaded resources, templates, or digital products.

How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Registered email address
• Order ID or invoice number
• Reason for cancellation

Send your request to: virtuededuversity@gmail.com

Refund Processing Time

Approved refunds are processed within 5–10 business days. Depending on your payment provider, the amount may take additional time to reflect in your account.

Service Cancellations

You may request cancellation of your service by contacting support. Cancellation does not guarantee a refund unless it meets the refund eligibility criteria.

Contact Us

If you have any questions related to cancellations or refunds, contact:

Email: virtuededuversity@gmail.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX